Terms of Service

Last updated: July 16, 2026

1. Acceptance

By creating an account or using Rockybot Workspace ("the service") you accept these terms. If you use the service on behalf of an organization, you represent that you are authorized to bind it to these terms.

2. The service

Rockybot Workspace is a customer-attention platform with AI agents connected to messaging and web channels, a CRM inbox, agent content management (FAQs and prompts), usage analytics, and team management. Available features depend on the plan you subscribe to.

3. Accounts and customer responsibility

• You are responsible for keeping your credentials confidential and for activity on your account.
• You are responsible for the content you upload (FAQs, catalog, prompts) and for ensuring your agents respond lawfully and respect third-party rights.
• When using the service to serve your own customers, you act as the controller of their data and must have the necessary authorizations.

4. Acceptable use

You may not use the service for unlawful activity, spam, misleading or harmful content, or to breach the security of the platform or the terms of the messaging channels (such as the WhatsApp and Instagram policies).

5. Plans, credits, and payments

• The service is offered on monthly plans that include AI conversations, plus prepaid credits for additional usage.
• Prepaid credits are consumed based on actual AI usage and may expire according to the plan conditions.
• Payments in Colombia are processed with Wompi (PSE and cards); we may also use Stripe. Prices are shown in the platform before purchase.
• Unless required by law, payments are non-refundable once credits are consumed.

6. Nature of the AI

AI agents generate responses automatically from the content you approve. While we design the system to answer only with that content, we do not guarantee responses are free of errors. You are responsible for reviewing and supervising conversations.

7. Availability

We strive to keep the service available, but interruptions may occur due to maintenance or causes beyond our control. The service is provided "as is" without implied warranties beyond those required by law.

8. Limitation of liability

To the extent permitted by law, Rockybot is not liable for indirect damages, lost profits, or data loss arising from use of the service. Our total liability is limited to the amount paid for the service in the three months preceding the event giving rise to the claim.

9. Termination

You may stop using the service at any time. We may suspend or terminate accounts that breach these terms. After termination, your data is handled per our Privacy Policy.

10. Governing law and contact

These terms are governed by the laws of Colombia. For questions, contact us through the contact form or via WhatsApp at +57 305 428 7590.